r377's Privacy Policy — Your Information Is Our Responsibility

r377 is a safe and transparent online casino and sports betting platform operated for players in Bangladesh. Protecting the personal information you share with us while using our platform is our highest priority.

This privacy policy clearly explains what types of information r377 collects, why it is collected, how it is used, and what steps we take to keep your information secure. After reading this policy, you will be fully informed about how your personal data is handled.

We believe transparency and trust go hand in hand. Every service at r377 is built so you can play with peace of mind and retain full control over your information.

r377 collects only the information necessary to provide platform services, ensure security, and meet legal obligations. We may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address
• National ID card or passport details (when identity verification is required)

2.2 Financial Transaction Information

• Details of deposit and withdrawal transactions
• Information on the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction date, amount, and status

2.3 Platform Usage Information

• Gaming history and activity logs
• Login time, device type, and operating system information
• IP address and browser-related information
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Records of communications with customer support
• Live chat messages and email conversations
• Details of your complaints and requests

r377 uses collected information only for specific and lawful purposes. We never use your information unnecessarily. The main reasons for using information are outlined below:

• Account Management: To create, maintain, and secure your account.
• Identity Verification: To confirm age and prevent fraud.
• Financial Transaction Processing: To complete deposits and withdrawals safely.
• Platform Improvement: To analyze service quality in order to enhance your experience.
• Responsible Gaming: To monitor usage patterns to ensure player safety.
• Customer Support: To resolve your questions and issues.
• Legal Compliance: To comply with applicable laws and regulations.

r377 uses industry-standard security technology to protect your personal information. Our security infrastructure is as follows:

4.1 Encryption Technology

SSL (Secure Socket Layer) encryption is active on our platform. This means all information transmitted between your browser and our servers is encrypted — no third party can read it.

4.2 Access Control

Access to your information is limited only to employees who need it for their work. Each employee's access level is determined according to their responsibilities and is reviewed regularly.

4.3 Regular Security Audits

Our systems are tested through regular security audits. Any vulnerability identified is resolved quickly.

r377 does not sell or share your personal information without authorisation for any commercial purpose. However, limited information may need to be shared in certain specific cases:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Technology Service Providers: Technology partners required to operate the platform — who work under strict confidentiality agreements.
• Legal Obligations: Providing legally required information upon the direction of government authorities or courts.
• Fraud Prevention: Providing information to relevant authorities to prevent cyber fraud or criminal activity.

Any third parties we work with are required to comply with r377's privacy standards and may use information only for specified purposes.

r377 uses cookies and similar technologies to help improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure security — the platform cannot function properly without these.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To understand platform usage and improve service quality.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

r377 retains your information only for as long as it is needed — no longer. The retention period depends on the type and purpose of the information:

• Account Information: While the account is active and for a specified period after closure as required by law.
• Financial Transaction Records: For the period required in compliance with financial regulations.
• Communication Records: For the period required for support history and complaint resolution.
• Technical Logs: For a limited period for security and audit purposes.

After the retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

r377 believes you should have full control over your own information. You have the following rights:

8.1 Right to Access Information

You can find out what information we hold about you at any time. This can be requested by logging into your account or contacting the support team.

8.2 Right to Correct Information

If any of your information is incorrect or outdated, you have the right to have it corrected. Once accurate information is provided, we will update it promptly.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Data Processing

You may object to the processing of your information for specific purposes. For example, you have the option to opt out of marketing communications.

r377 strictly follows a 21+ age policy. Our platform is for those aged 21 and above only. We do not intentionally collect any information from minors. If we are notified that information from a minor has been collected in any way, we will delete it immediately and close the relevant account.

The age verification process at registration is an important part of implementing this policy.

r377 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• Information may be sent to your registered email address.
• The date of the most recent update will be noted at the top of this page.

Continuing to use the platform after changes are made will be considered acceptance of the updated policy. It is therefore recommended that you review this page regularly.

r377 uses global technology infrastructure, so your information may be stored on servers located outside Bangladesh. In such cases we ensure that data transfers take place under appropriate safeguards and that adequate data protection exists in the relevant country.

If a security breach occurs that may affect your information, r377 will act promptly:

• The potential impact will be assessed as quickly as possible after the incident is identified.
• Affected users will be notified in a timely manner.
• Necessary steps will be taken to contain the breach and prevent future occurrences.
• Relevant authorities will be informed where applicable.

If you have any questions or concerns about this privacy policy, or any requests regarding your information, please contact us. r377's support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.